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Having access to the contacts of the Federal Electricity Commission (CFE) can be essential to resolve problems or clarify doubts about the electricity service. The CFE is responsible for the distribution and transmission of electricity in much of Mexico and is recognized as one of the largest companies in the electricity sector in the world, belonging to the Federal Government.
If you need to report problems, check rates or carry out any procedure, see below all the information you need to contact CFE.
The Federal Electricity Commission (CFE) is the company responsible for the generation, transmission and distribution of electrical energy in Mexico. Operating since the 1930s, it is dedicated to providing energy to homes, businesses and industries, prioritizing affordable costs and non-profit objectives.
Currently, CFE serves approximately 45 million customers and has more than 1,200 customer service centers spread throughout the country.
Energy rates are classified according to electricity consumption and the climatic conditions of the region where you live. There are two main categories:
Consumption is measured in kilowatt-hours (kWh) using an electricity meter. The bill amount is calculated based on the kWh consumed within the billing period.
CFE offers a national telephone number for customer service: 071. This channel is available 24 hours a day, 7 days a week.
When you call, you will have the following options:
This telephone service allows you to quickly resolve most issues, such as queries about tariffs or reports of power outages.
In addition to telephone service, the CFE has more than 1,200 in-person service centers, where you can carry out procedures and clarify doubts.
Many of these units have self-service terminals, allowing you to perform simple tasks, such as checking your balance and paying bills, without having to wait in lines.
Before making a report, check that the circuit breakers are in the correct position and that there are no problems with the fuses in the home. To make it easier to respond, have the following on hand:
Repair and restoration services are free of charge, and CFE staff will respond to your request as quickly as possible.
CFE offers several ways to contact you, making life easier for its users. Whether by phone, in-person service or even through social media, such as the company's official Twitter account, you can solve problems in a practical and efficient way.
With the number 071 at your disposal, simplifying your contact with CFE has never been so easy. Use the available channels to report problems, consult information or carry out procedures and, if you prefer, visit one of the nearest service centers.
